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My mural has arrived damaged, what should I do?

We pack each of our murals in very secure 1.2m long cardboard tubes and, in addition, each of our murals are printed with a white border. This is included for a variety of benefits, one being to give added protection in transit. (Note the white border is cut away during installation)

If your mural were to arrive damaged, however, we ask that you please accept and sign for the shipment. This allows us to deal with the issue much quicker than having the courier return the shipment to us. We ask that you please send photos of any damage to the packaging and product to [email protected] for one of our team to assess for you.

We do our utmost to ensure your mural arrives in perfect condition, however, in the event, your mural does arrive damaged, we can have your mural reprinted and sent back out to you as soon as possible.

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