Need help?

Help center

I’m unhappy with my mural, what should I do?

All of our murals undergo a thorough quality check before dispatch, so in the unlikely event that your mural does not meet your expectations or has experienced any damage in transit, we can resolve this for you.

We will ask for photographs of the problem to allow our Customer Service team to assess your query. You can send these to [email protected] Once you have outlined the issue and supplied any supporting photographic evidence and one of our team has assessed your issue, we will respond with our next steps. If a clear issue has occurred with your mural we will be more than happy to either replace or refund your mural*. We will aim to resolve the issue for you as quickly as possible.


*As each mural is custom made to your dimensions and requirements, we cannot accept a return unless there is actually a fault with the product.

Didn’t find an answer to your question?

Contact us and we’ll be happy to help